ColdCraft Recovery

Refund Policy

Returns

Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns for buyer's remorse, sizing or configuration preference, or change of mind.

Cancellations

Orders may be canceled before they enter production or ship. Once an order has been submitted to the manufacturer or has shipped, it becomes subject to the final-sale terms above.

Prescription-Required Products

Summit to Sea hyperbaric (HBOT) chambers are FDA-cleared Class II medical devices and require a valid prescription. Orders for these products cannot be submitted to the manufacturer or shipped without a valid prescription on file. If a valid prescription cannot be provided, the order will be canceled and fully refunded. Please allow additional time for your bank or credit card company to post the refund.

OxyNova hyperbaric chambers are not subject to this prescription requirement and follow our standard final-sale terms above.

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at support@coldcraftrecovery.com or (833) 842-9329 with photos of the issue. We'll work with our supplier to arrange a repair, replacement, or resolution.

Items reported after 48 hours, or without photo documentation, may not be eligible for resolution.

For freight and pallet deliveries, please inspect the packaging before signing. If you see visible damage, note it on the delivery receipt before signing and photograph it immediately. Signing for a freight delivery without noting visible damage may limit our ability to file a claim.

Exceptions

Since all ColdCraft Recovery products ship directly from our supplier, please contact us first before attempting to return any item. Products sent back without prior authorization will not be accepted.

Refunds

If a defect claim is approved, refunds or replacements will be processed according to our supplier's resolution timeline. We'll keep you informed throughout the process. Please allow additional time for your bank or credit card company to post any approved refund.